Scheduling
To assist us in running on time, please be prompt for your appointment. Clients arriving more than 10 minutes late cannot be guaranteed that their stylist will be able to perform their entire service. Anyone arriving too late to receive all services will be charged for the entire appointment.
Confirming Your Appointment
As a courtesy, we will call to confirm your appointment 48 hours in advance. We also offer email and text message appointment confirmations and reminders. Please let our front desk team know if you would like to sign up.
Comfort
For your enjoyment as well as the relaxation of others, please do not bring small children to the salon unless they have an appointment or there is someone to supervise them. We also request that you kindly turn off your cellular phone while with your stylist.
Payments Methods
At Pompadours, we require payment in full at the time of service. We accept cash, checks, Visa, and Mastercard.
Cancellation Policy
We do understand that changes in your schedule may occur. A 24-hour notice is required to change or move an appointment. Cancellations with less than 24 hours notice and no-shows will be charged full service price.
Balayage/Cezanne/Creative Color appointments require a 48-hour notice to change or move appointment. Any changes to the appointment less than 48 hours will result in loss of deposit paid.
Refund Policy
Any service that is not to your expectation should be relayed to us within one week so that we may have the opportunity to correct it. There are no cash refunds on products, an even exchange or store credit will be offered. No cash refunds or makeup returns.
Gift Certificate Policy
Gift certificates cannot be exchanged for cash. Once issued, they will expire five years from purchase.